Test ANZ eGate facilities: When you or your developer process test transactions, you may see a result called ‘unspecified error’. This means that the transaction would have returned an ‘approved’ result but for a problem with the card details or the value of the transaction used. If you see this error, check that the card details used for the transaction match the test card details specified in your ANZ eGate kit and that the transaction value ended in 00. If you are still experiencing difficulties, you can contact ANZ.
Live ANZ eGate facilities: After your ANZ eGate facility has gone live, ‘unspecified error’ is a general error code that could indicate one of several specific errors. If you see this error, logon to the Merchant Administration site and go the Financial Transaction Search section. You can then look up the Acquirer Response Code for the transaction in question and compare this with the listed codes on page 11 of the ANZ eGate (Virtual Payment Client) Integration Notes to find the exact error.