Given the digital nature of the goods and immediate delivery of the product, refunds are typically not provided.
If installation of the product produces errors on your server, we will make all efforts to correct the errors in a reasonable amount of time or if the change cannot be made to the extension, will provide basic direction as to what server settings may need to be changed.
Changing any server setting or OS environment variable is the responsibility of the purchaser. Likewise, refunds cannot be issued if the product works, but does not “fit your needs”. Determining whether the product is appropriate for your purposes, is the responsibility of the purchaser.
If you have any questions about whether a product will work for your needs, please contact us ahead of time. You can submit a pre-sales question to: http://www.extensionworks.com/contact
If a refund is requested, an evaluation is required to establish whether the product purchased has been configured and installed correctly. A support request submitted by the the customer is mandatory, under no circumstances will a refund request be granted without a thorough evaluation from a member of support at Extension Works.
You can also reference the 'Terms and Conditions' of Sale here:
The hours of Support are Monday-Friday between 9.00am-5.00pm (AEST) (GMT +10) Australia
All Support questions must be submitted via our help desk at help.extensionworks.com/hc/en-us
All Support questions will be answered in around 4 business hours from the initial contact.
The purchase email will be used to open Support tickets. More information can be found here: The purchase email information
We offer Support to all Customers that have purchased our extensions at Extension Works, www.extensionworks.com
We DO not offer Support to customers that have purchased our extensions anywhere other than Extension Works, www.extensionworks.com
If a customer is found to have downloaded, obtained any of Extension Works products from another source, the source of the download, distribution of Extension Works files is in breech of our Copyright & Website Licence terms, all matters will be investigated under the International Copyright Laws.
1.1 TERMS OF SUPPORT
Under the terms of Support we must be granted administration access to the Website, and if required, access via FTP in which our product was installed.
The reason we may request ( administration access to the Website, and if required, access via FTP ) is for isolated errors pertaining to individual situations. Not all troubleshooting can be performed through the Website administration, and we may need to make changes that may effect the website administration area and render it inaccessible, therefore FTP access is a requirement.
If a customer deny’s access to the Website in which our Product was installed we can not offer any Support, therefore any claims to our Product “not working” will be deemed null and void.
If The Client’s website has technical coding, defects, damage or hosting problems not caused by Extension Works; Extension Works will not be able to offer Support or fix the Client’s Website.
1.2 REFUNDS EVALUATION
If a refund is requested, an evaluation is required to establish whether the product purchased has been configured and installed correctly. A 1.0 SUPPORT request submitted by the the customer is mandatory, under no circumstances will a refund request be granted without a thorough evaluation from a member of SUPPORT at Extension Works,www.extensionworks.com
All 1.1 TERMS OF SUPPORT must be adhered to.