You will need to action the following steps:
Glossary: *The plugin you purchased at ExtensionWorks. Example this may be WooCommerce Commonwealth Bank.
Try deactivating the (*The plugin you purchased at ExtensionWorks) plugin entirely under
WordPress > Plugins
Reactivate the (*The plugin you purchased at ExtensionWorks) again and copy the ExtensionWorks Licence key.
Go to your website admin area [This is YOUR business website: Go to Dashboard > ExtensionWorks Licences]
Paste the ExtensionWorks Licence key for the applicable product.
This action appears to become cached, if you encounter the problem again please provide WordPress login credentials and l will activate the key for you.
If you have any caching plugins activated it might be a good idea to flush/clear the cache.
I need to move my ExtensionWorks Licence key to a different domain/website