By purchasing the signature option (a no-charge option for the PriorityTM service), customers will ensure that a personal hand-off of the item occurs at delivery, and that there is proof of this activity. The name of the person signing is recorded as well as the signature. Signature must be selected at the time of shipping to ensure it is properly captured and linked to the unique tracking number. If the addressee refuses to give their signature, the delivery agent indicate “SIGNATURE REFUSED” for item- tracking purposes. Before the item can be handed over, the delivery agent will capture the first initial and last name of the customer. This process varies for items shipped by XpresspostTM Certified; if the addressee refuses to sign for the item, the Xpresspost Certified item will be sent back to the original shipper (Return to Sender).
Most parcel services include up to $100 coverage for loss or damage. You can request additional coverage (up to $5,000 for most shipments within Canada and up to $1,000 for U.S.A. and international items), depending on the destination.
For a fee, Collect on Delivery allows a sender to collect an amount of money from a receiver upon delivery of a parcel (for shipments within Canada).
Receiving a parcel COD
Pay the amount specified by the sender using the method of payment specified by the sender (cash, cheque, money order, certified cheque).
We’ll hand over your parcel and securely send payment to the sender using Xpresspost™.
Sending a parcel COD
Select a shipping service: Priority™ Next A.M., Xpresspost or Regular Parcel™.
Specify the COD amount. It can cover charges directly related to your item, including: the value of the item, postage, COD fee, sales taxes, etc.
Specify whether the recipient pays by cash, cheque, money order or certified cheque.
We’ll collect payment from your recipient and send it to you by Xpresspost service. (Cash payments will be converted to money orders.)
The COD fee is $7.25 plus shipping fees (paid by sender).
COD is available for transactions of up to $25,000 for payment by cheque or money order, and up to $1,000 for payment by cash.
Proof of Age Required-18/ 19:
Available for a fee to VentureOne cardholders who use a Canada Post-approved electronic shipping system. A “Proof of Age” photo identification must be provided at the time of delivery if the receiver appears to be less than 25 years of age. A signature will be obtained upon delivery. “PROOF OF AGE” must be indicated in the Attention box of the shipping label prior to deposit.
Card for Pick Up:
This option is ideal for shipments containing temperature sensitive items. A Delivery Notice Card will be left for the addressee and the item will be forwarded to the designated post office. The addressee or a representative is required to show one valid piece of government-issued photo identification when picking up the item.
Do not safe drop:
This option only changes the delivery process for items where a delivery attempt is made at the door. The item will be left in the addressee’s mail receptacle. If the item does not fit, a delivery attempt will be made at the door. If no one is available to receive the item, a Delivery Notice Card will be left, and the addressee will be able to pick up the item at the designated post office.
NOT AVAILABLE OUTSIDE OF CANADA. LOCAL POSTAGE ONLY.
Leave at Door- Do not Card:
This option is only available for items that are usually delivered to the door. A delivery attempt will be made at the door. If no one is available and the item fits, it will be left in the addressee’s mail receptacle. If the item does not fit or the mail receptacle is full and there is a safe drop location (an appropriate safe place where the item is sheltered from the weather and not seen by passers-by), the item will be safe dropped. A Safe Drop Card indicating the location of the safe drop will be left in the addressee’s mail receptacle at the time of delivery. If safe drop is not possible, a Delivery Notice Card will be left, and the item will be available for pickup at the designated post office.