Check for Theme or Plugin Conflicts

ISOLATION TESTING

In order to properly troubleshoot any errors or warnings, we advise you to check if there are any conflicts with your theme or other plugins you may have installed on your website.

Can you check the following:

1. Activate a default theme (standard Theme offered in Wordpress, Twenty Twenty) if you find the issue you were having is not apparent with the default theme activated, the issue is associated with the theme you are using.  You will need to contact the developer of the theme for assistance.

    The Theme will need to be updated, or there may already be an updated version.

2. Disable all the plugins.

If the issue is resolved, you can reactivate the plugins one by one and perform a round of tests ( replication of the process that produced the error ) to find the conflicting plugin.

3. If the problem is still apparent, please Submit a support ticket at Extension Works.

Can you please provides as much detail as possible in regards to what you have already performed to resolve any errors/conflicts.

• The steps involved to replicate the error you are receiving.
• Conflict tests you have already performed.

If the problem is caused by another plugin ( not ExtensionWorks plugin) you will need to contact the developer of the plugin.

This article is also a useful source of information for solving plugin and theme conflicts:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/