What is a Subscription?
Your Subscription is an ongoing yearly renewal of your licence.
What does the Subscription provide:
- One year of product activation
- Access to Support
- One year of bug fixes, updates, new version releases and the compatibility with newer versions of WordPress/ WooCommerce
You can Cancel your Subscription at any time.
Subscriptions were implemented in June 2016.
How will l be billed?
The initial price ( sign up fee ) and the yearly renewal price is listed in each individual product page.
The sign up fee and yearly fee combined is the initial cost of the plugin.
The WooCommerce Fastway plugin is $40 SUF + $29 Y/F = Initial cost is $69.00
Why the change?
Due to popular demand, we were frequently asked, why can't my licence renewal be automatic? This way l do not have to come back to ExtensionWorks every year to renew my licence.
Automatic renewal's make everyone's life easier and you will never miss a renewal again.
What is the process for the Subscription purchase/renewal?
The subscription purchase is performed under a SSL encryption.
The renewal process is a recurring automatic transaction performed in a encrypted environment.
We offer two methods of payment for the Subscription.
- Pin Payments ( MIGS Payment Gateway) over a SSL connection, ECDSA Signature with SHA-256,256-bit encryption, 2048-bit root
What happens if the Subscription expires?
You can continue to use the product with an active licence. When the licence expires, the product will no longer function.
Access to Support / Updates and downloads will not be available.
Can l edit /update/ remove my Card ( Payment Method )?
Yes, you can update your payment method by visiting your My Account > My Subscriptions, Click View
You can also remove a Card on file by visiting My Account > Saved Cards
Here you will be able to delete a saved Card.
Will l be notified when my Subscription is about to renew, or when my Card is about to be charged?
Yes, you will receive a email notification 2 months before your Subscription renews.
An email notification will be sent to you 2 months prior to your Card being charged.
When a Subscription renewal is generated you will receive a purchase receipt.
Can l transfer my Licence to a different person?
Unfortunately, licences cannot be transferred to a different person.
As your licence is purchased under a Subscription model, you have authorized ExtensionWorks to bill your Credit Card\ Paypal account annually.
We suggest asking your client to purchase a new licence, under their own account.
Can l cancel my Subscription?
Yes, you can cancel your Subscription at any time.
Go to ExtensionWorks >My Account > View >Cancel
Please be aware that all products require an active licence and the product will discontinue to function without an active licence.