Can you please provide a copy of your System Status Report

If you have submitted a Support ticket we may ask for a copy of your System Status Report.

You can copy/ paste this information right onto the ticket.

Go here to access this report:  WooCommerce > Status > Get System Report

For testing some of our payment gateways you may want to become familiar with the 'Tools' area listed under WooCommerce > Status > Tools

Tools

In the tools tab there are a handful of helpful buttons that can help address things like user capabilities, customer sessions, and more.

With transients you can clear both WooCommerce transients and all expired transients from WordPress with the Clear transients and the Clear expired transients buttons. Transients are a standardized way to store cached data temporarily in the database.

If you have a collection of variations that don’t have a parent you can remove those with one click using the Delete orphaned variations button. You can then order address indexes, which can help improve order search results.

Following that you can recount terms and reset capabilities. Recounting terms can be useful if you change any settings that hide products from the catalog and have issues from that. And if you find any users that can’t access all of the WooCommerce admin pages, resetting capabilities can be used in that case.

Clear customer sessions will remove any session data from the database. This includes any carts your customers are currently working on so use with caution.

Our next useful tool is the Create default WooCommerce pages button, if you’re having issues with WooCommerce pages or don’t want to create them one by one again you can select Install pages and it will create any missing WooCommerce pages. Pages already defined and set up won’t be replaced.

After that you can delete all the tax rates you’ve set in WooCommerce. If you were going to delete them anyway use this tool versus to going through each tax class and remove those rates one by one.

Finally you can delete WebHook logs and reset the usage tracking settings. When you first installed WooCommerce you may have opted in to send us non-sensitive data that helps us make WooCommerce better for everyone. You can opt out now by reseting your usage tracking settings.

Logs

The third tab here is the Logs tab. WooCommerce will keep logs of all the events that may be happening in your store. In the dropdown you can choose the level of logs you want to see then select the Filter button to see the events captured there. This can be useful to get exact errors with time stamps on parts of your store.